All kinds of businesses, whether startups and large-scale ones, need a good communication system. It should be a major part of a business that needs to be invested. For one, a good communication system will enable crucial business transactions such as ordering and delivery. It is also important to address various customer concerns through a good phone system.
You should invest in a VoIP phone system — especially if you have a small business — for your communication needs. This is also known as Voice over Internet Protocol, which is basically a great alternative to analog phones. VoIP uses the Internet to make calls, unlike the latter, which uses traditional phone lines.
Most likely, you have already used a VoIP phone system even in your leisure time. Whether it is for calling or chatting someone via Skype, Google Hangouts, or Facebook Messenger, these are only some of the best examples of how often you use VoIP systems without you even realizing it. Most likely, it will help a lot in your start-up business.
VoIP phones: The Pros
For one thing, VoIPs are cheaper than traditional phone lines because it is usually powered by the Internet. You can also use this phone system anytime and anywhere as long as there is an Internet connection. You can also use a landline or a smartphone to use a VoIP system. Among common features offered by most VoIP phone system service providers include the following:
- Caller ID
- Music/message recording (while on-hold)
- Call transfers/waiting
- Call blocking
- Video conferences
- Call forwarding
- Virtual contact numbers
- Multiple device rings
- Portable numbers (in case you need to move your business from one place to another)
Benefits of VoIP phone systems
It has fixed monthly pricing and low maintenance costs. You can also guarantee to experience the same, if not better, quality of calls every time. But of course, it will also depend on the quality of the internet connection. You can also avail different packages that will suit your business’ needs.
As mentioned, the quality of calls will depend on the quality of the internet connection. Other factors can also affect the calls’ quality, such as the number of users that are using the phone system simultaneously. Likewise, the data amount the business uses will also affect the quality of calls made in a VoIP system. However, there is no minimum internet speed required as long as it stable enough.
Plus, a cloud-based VoIP system is more secure than traditional phone systems. If you are having problems with your internet connection, you can reconnect it to another internet service using your number, and you are good to go.
What to look for in a VoIP system
If you’ve decided to get a VoIP system yourself, remember to look for the following features:
- Cost savings
- Easy to navigate
Of course, it is important that the VoIP systems provider should offer the best price range that will suit your business needs. Aside from that, the system should also be easy to use as well as loaded with features that can help your small business a lot.